Privacy Policy

Why We Created This Privacy Policy for Filipino Players

You might ask, “Why do I need to read this?” Great question!

We designed this privacy policy with you in mind — to help you feel confident every time you log in to MWCASH. Whether you’re playing a quick round of slots, placing a bet on your favorite sports team, or chatting with our support team, your personal information is safe with us.

We’re fully licensed by PAGCOR in the Philippines as of 2025, and part of our compliance is making sure you’re aware of your rights and how your data is handled.

What This Privacy Policy Covers

This privacy policy explains:

• What personal data we collect from you

• How we use that data

• How your data is stored and protected

• Your rights as a user

• How to contact us if you have any concerns

No confusing legal talk here — just clear, honest answers to the questions you may have.

What Information Does MWCASH Collect From You?

When you sign up, play, or contact us, we may collect the following types of information:

Personal Details

This includes your:

• Full name

• Birthday (to confirm you are 21 or older)

• Gender (optional)

• Address (for identity verification)

Contact Details

So we can keep in touch with you:

• Email address

• Phone number

Financial Info

To process payments safely:

• Your chosen payment method (GCash, PayMaya, bank)

• Transaction records

• Deposit and withdrawal history

Device & Location Data

We collect info about the device you’re using, like:

• IP address

• Device type (e.g., mobile, desktop)

• Browser type

• Location (to make sure you’re in the Philippines and eligible to play)

Why MWCASH Collects Your Data

We collect your information to give you the best possible gaming experience — and only for that.

Here’s why we need it:

To Set Up Your Account

We need your name, contact info, and birthday to confirm you’re legally allowed to play (21 years and older in the Philippines).

To Let You Play Safely

We use your info to verify your identity and prevent fraudulent activity. This helps keep the MWCASH community safe for everyone.

To Process Deposits and Withdrawals

Your data helps us confirm your payments, send you your winnings, and resolve any payment issues quickly.

To Keep You Informed

We may send you updates about promos, game releases, or service changes — but only if you’ve given us permission. You can opt out anytime.

To Follow the Law

As a PAGCOR-licensed online casino, we’re required to follow strict guidelines. That means collecting certain data to meet legal and financial regulations in the Philippines.

What MWCASH Will Never Do With Your Data

We want to be clear about this:

• We will never sell your data to third parties

• We will never share your private info without your permission (unless required by law)

• We will never store your full banking or card details on our servers

How We Protect Your Information

We use advanced security systems to keep your data safe at all times. Here’s what that looks like:

• Data Encryption: All personal and financial information is encrypted using SSL (Secure Socket Layer) technology.

• Firewalls & Security Layers: We have multiple firewalls and intrusion detection systems in place.

• Limited Access: Only authorized MWCASH staff with proper clearance can view or manage your data.

• Regular Audits: We undergo frequent security checks to ensure your information is always protected.

You’re not just trusting us with your money — you’re trusting us with your information. We respect that.

How Long Do We Keep Your Data?

We only keep your information for as long as we need it — to provide our services and follow legal requirements.

If you decide to close your account, we’ll delete your personal information (except for what’s required by law, like transaction records for auditing purposes). After a certain period, even that is permanently erased from our system.

Your Rights Under the Philippine Data Privacy Act

As a user in the Philippines, you are protected by the Data Privacy Act of 2012. That gives you several important rights:

• Right to Know what data we collect and why

• Right to Access your personal data

• Right to Correct inaccurate information

• Right to Delete your data (with some legal exceptions)

• Right to Object to certain uses of your data

• Right to Data Portability (you can request your data to be transferred to another platform)

You’re always in control of your information. If you ever want to update or remove your data, just let us know.

How to Update or Delete Your Information

Need to change your email address or delete your account entirely? No problem.

Just contact our support team:

• Email: [email protected]

• Phone: (02) 8548 8321

• Live Chat: Available 24/7 on our website https://mwcash-ph.com

We’ll respond quickly and walk you through the process.

Privacy When Using the MWCASH App

Our mobile app is built with the same security standards as our website. If you’re playing on the go, your data is still encrypted and protected. Make sure to keep your device updated and never share your login info with anyone.

If you lose your phone or suspect someone else has accessed your account, contact us immediately. We can help lock or secure your account.

Cookies and Tracking (In Simple Terms)

Yes, we use cookies — not the edible ones, unfortunately.

Cookies help us remember your preferences, keep you logged in, and improve your gaming experience. You can manage these in your browser settings. If you choose to disable cookies, some features may not work as smoothly.

We also use basic tracking (like Google Analytics) to understand how people use our site. This helps us improve the overall experience. But don’t worry — it’s all anonymous.

Third-Party Services We Work With

Sometimes, we work with trusted partners to deliver services — like payment processors, game providers, or security tools. These partners only receive the data needed to do their job, and they are also required to follow strict privacy rules.

We do not allow third parties to use your data for advertising or unrelated purposes.

International Users (But Mostly You in the Philippines)

Our services are mainly for users in the Philippines. However, if you access MWCASH from outside the country, your data may be transferred to or processed in another location. Rest assured — the same level of security and privacy still applies.

Updates to This Privacy Policy

As the digital world evolves, we may update this privacy policy to reflect changes in laws, technology, or our services. But don’t worry — we’ll always notify you first, either through email or a banner on our website.

The latest update was made in April 2025.

Got Questions? We’re Here for You

We understand that privacy can be a little overwhelming. So if there’s anything you’re unsure about — or if you’d like to request, change, or remove your data — just reach out.

Contact Details:

MWCASH Privacy Officer
Carmen Building, 11 Sen. Gil J. Puyat Ave, Makati, 1235 Metro Manila
Email: [email protected]
Phone: (02) 8548 8321
Website: https://mwcash-ph.com

Final Word from MWCASH

We created this privacy policy not because we have to, but because we believe in treating you with honesty and respect. Your trust is the reason MWCASH continues to grow across the Philippines — and we’ll never take that for granted.

So go ahead, enjoy your favorite games, place your winning bets, and explore everything MWCASH has to offer — knowing your privacy is in good hands.

Play smart. Play safe. Play with confidence.